What to do if your smartphone can’t scan a QR code

Are you having trouble scanning a QR when visiting a restaurant, cafe or club to stay COVID safe?

First of all you need to hold your phone vertically to scan the QR code – it won’t work if your device is tilted or at an angle or not upright.

Don’t get too close to the code with the camera.

Hold your phone about 30 centimetres away. At this distance the camera should be able to easily focus and scan the code.

Check to see if there is a smudge on the camera’s lens which may be preventing the code from being read properly.

Also check your screen brightness – if it’s too low the camera may not be able to see the code And if it can’t see it, it can’t read it.